FAQ

Frequently Asked Questions (FAQ)

Welcome to the Skidpad Shop FAQ page! Here you'll find answers to common questions about shopping with us. If you can't find the answer you're looking for, please don't hesitate to contact us.

Ordering & Products

1. Q: How do I place an order?
   Simply browse our categories or use the search bar to find the items you want. Add them to your cart, and when you're ready, click the cart icon and proceed to checkout. Follow the on-screen prompts to enter your shipping and payment information.

2. Q: Do I need an account to place an order?
   You can check out as a guest, but creating an account offers benefits like order history and faster checkout. We recommend creating an account for convinience.

3. Q: An item I want is out of stock. When will it be back? / Can I pre-order?
   We try our best to keep popular items in stock. If an item is out of stock, you may see an option to place a pre order in the product description. Estimated restock dates, if known, will usually be displayed on the product page. Otherwise, feel free to contact us for more information.

4. Q: Can I modify or cancel my order after placing it?
   We process orders quickly to get them to you as soon as possible. If you need to modify or cancel an order, please contact us immediately. We'll do our best to accommodate your request if the order hasn't already been processed or shipped. Check our Terms and Conditions for more detailed information.

5. Q: How can I find a specific product?
   You can use the search link at the top of the page to search by product name, brand, or keywords. You can also browse through our product categories listed in the main menu.

Payment

1. Q: What payment methods do you accept?
   We accept the following payment methods: Visa, Mastercard, American Express, JCB, and China UnionPay payments from customers worldwide. 

2. Q: Is my payment information secure?
   Yes, absolutely. We use industry-standard SSL encryption to protect your details during the checkout process. Payment processing is handled by secure, reputable provider Stripe. We do not store your full credit or debit card information on our servers.

Shipping & Delivery

1. Q: Where do you ship to?
   Worldwide.

2. Q: How much does shipping cost?
   Shipping costs depend on the size/weight of your order and your location. You can see the estimated shipping cost in your cart before checkout.

3. Q: How long will it take to receive my order?
   Orders are typically processed within 1-2 business days. Delivery times vary based on your location and the shipping method chosen. Estimated delivery times are:

   • Standard Shipping (within Australia): 2 - 7 business days
   • Express Shipping (within Australia): 2 - 3 business days
   • International Shipping: 5 - 15 business days. Varies greatly by destination.
   • Please note these are estimates and delays can occur (e.g., during peak seasons or due to carrier issues).

4. Q: How can I track my order?
   Once your order ships, you will receive a shipping confirmation email containing your tracking number and a link to the carrier's website. You can also find tracking information in your account dashboard if you created one.

5. Q: What if my package is lost or damaged in transit?
   While we ensure packages are sent securely, issues can occasionally happen. If your package is significantly delayed or arrives damaged, please contact us immediately with your order number and photos (if damaged), and we will work with you and the carrier to resolve the issue.

Returns & Exchanges

1. Q: What is your return policy?
   We want you to be happy with your purchase! We accept returns for "incorrect items", "faulty items" within 7] days of receipt, provided the items are unused, in their original packaging, and in resalable condition.

2. Q: What if I received the wrong item or a defective product?
   We apologize for any errors! Please contact us within 7 days of receiving your order with your order number and details (and photos if possible) of the issue. We will arrange for the correct item to be sent or provide a replacement/refund for defective goods, including covering reasonable return shipping costs.

Account & Contact

1. Q: How do I create an account?
   Click on the '[Account/Login/Sign Up]' link, usually located at the top of the page, and follow the prompts to create your account using your email address and a password.

2. Q: I forgot my password. What do I do?
   Click on the '[Account/Login]' link, and then click the '[Forgot Password?]' link. Enter your email address, and we'll send you instructions on how to reset it.

3. Q: How can I contact customer support?
   You can reach us using the Contact page.