Skidpad.shop Privacy Policy
Effective Date: April 9, 2025
1. Introduction Skidpad.shop ("we," "us," or "our") is committed to protecting the privacy of our customers and website visitors ("you"). This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website hosted on Big Cartel (Skidpad.shop, the "Site") and purchase products from us.
By using our Site, you agree to the collection and use of information in accordance with this policy.
2. Who We Are Skidpad.shop is an online retail store operating on the Big Cartel e-commerce platform.
3. Information We Collect We collect information to provide and improve our services to you. The types of information we collect include:
Personal Information You Provide:- Contact & Shipping Information: Your name, shipping address, and billing address.
- Order Details: Information about the products you purchase.
- Communication: Any information you provide when contacting customer service.
- Information Collected via Third Parties:
- Payment Information: Your payment details (credit card number, expiry date, CVC) are collected and processed directly by our third-party payment processor, Stripe. We do not store your full payment card information on our servers. Stripe's handling of your information is governed by their own privacy policy.
- Platform Data: Big Cartel, our online store provider, may collect information related to your interaction with our store (e.g., Browse activity, cart contents) according to their privacy policy.
- Information Collected Automatically:
- Usage Data: We use Google Analytics to collect information about how you access and use the Site. This may include your IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and other diagnostic data. This is collected using cookies and similar tracking technologies.
4. How We Use Your Information We use the collected information for various purposes:
- To process and fulfill your orders, including managing payments (via Stripe) and shipping.
- To provide customer support and respond to your inquiries.
- To maintain and improve our Site, products, and services, including monitoring usage trends via Google Analytics.
- To prevent fraudulent transactions and enhance the security of our Site.
- To comply with legal obligations.
- To communicate with you about your order or, if you opt-in, about promotions or new products.
5. Information Sharing and Disclosure Your privacy is important to us. We do not sell your personal information.
We may share your information with trusted third-party service providers only as necessary to perform essential functions for our business operations:
- E-commerce Platform: With Big Cartel to host and operate our online store.
- Payment Processor: With Stripe to securely process your payments.
- Analytics Provider: With Google Analytics to understand website traffic and usage (data is often aggregated or anonymized).
- Shipping Carriers: With postal services or couriers (e.g., Australia Post, DHL) to deliver your orders.
- Legal Compliance: If required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Skidpad.shop, our customers, or others.
We encourage you to review the privacy policies of these third-party providers (Stripe, Big Cartel, Google).
6. Data Retention We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, such as completing your transaction, providing customer service, and complying with legal requirements. We do not store your identifiable personal information (like name and address associated with an order) for longer than 12 months after the transaction or last interaction is complete, unless required for legal or regulatory reasons. Anonymized or aggregated data (like analytics data) may be retained for longer periods.
7. Data Security We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
8. Use of Cookies and Tracking Technologies We use cookies and similar tracking technologies (primarily through Google Analytics) to track activity on our Site and hold certain information. Cookies help us analyze website traffic and improve user experience. You can manage your cookie preferences through your browser settings. For more details on how Google uses data, please visit Google's Privacy & Terms page.
9. International Data Transfers As our service providers (Big Cartel, Stripe, Google) may be based outside of Australia (e.g., in the United States), your information may be transferred to, stored, and processed in countries other than your own. By using our Site, you consent to this transfer.
10. Your Rights Depending on your location, you may have rights regarding your personal information, including the right to access, correct, or request deletion of your data. Please contact us using the information below to make such requests.
11. Children's Privacy Our Site is not intended for individuals under the age of 13 (or the relevant age of consent in your jurisdiction). We do not knowingly collect personal information from children.
12. Changes to This Privacy Policy We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Effective Date" at the top. We encourage you to review this policy periodically.
13. Contact Us If you have any questions about this Privacy Policy, please contact us.